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Site Rules for the Safety and Comfort of Campers

CHILDREN ARE THE RESPONSIBILITY OF THEIR PARENT/GUARDIAN AT ALL TIMES

NO PETS TO ENTER FACILITY BLOCK

No disposing of personal items in our bins (ie. tents, chairs tables etc) you will be charged for these items

NO SMOKING OF CIGARETTES OR E-CIGARETTES IN FACILITY BLOCK

NO WOOD BURNING ON SITE

DOGS TO BE KEPT UNDER CONTROL AT ALL TIMES

BBQ’S MUST BE RAISED ABOVE GROUND (APPROX 12″ OR 30 CM.)

TO PREVENT GRASS SCORCHING (BASKETS AVAILABLE AT RECEPTION)

NO FIREWORKS OR CHINESE LANTERNS

NO DRONE FLYING ON SITE

5 MPH SPEED LIMIT ON SITE

VEHICLES ONLY DRIVEN BY LICENCED DRIVER ON SITE

NO ENGINES TO BE KEPT RUNNING WHILE ON PITCH

ONE MOTOR VEHICLE TO BE PARKED ON PITCH
(ADDITIONAL VEHICLES PARK IN CAR PARK)

QUIET SITE FROM 10:30PM – 7AM

STRICTLY NO CHARGING OF ELECTRIC VEHICLES ON SITE EXCEPT AT EV STATION

EMPTYING AND CLEANING OF CHEMICAL TOILETS MUST ONLY BE DONE AT CHEMICAL DISPOSAL POINT

NO GENERATORS

FAILURE TO COMPLY WITH THESE CONDITIONS, MAY RESULT IN CAMPERS BEING REQUIRED TO LEAVE THE SITE

High sand Creek Terms and Conditions

Admission

At least one of the party members must be aged 18 or over.
Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
No refunds/discounts for inclement weather, late arrivals or early departures.

Dogs maximum of 3

Dogs must be kept on leads and supervised at all times.

Extras

Motorbike(s) can be brought instead of the car(s) included.

General

Bookings are nominative and non-transferable.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management’s attention during your stay cannot be dealt with once you have left the site.
Public areas are non-smoking.
Quiet hours must be respected between 10:30 p.m. and 7 a.m..
Radio, music and TV players must be kept at a low volume if your neighbour can hear it, its too loud. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
The site is not liable for any refund in the event of force majeure.

Pitches

You must follow the management directives when pitching your tent/unit and related equipment.

Reception

If reception is closed on arrival: please contact the number provided on your booking confirmation.

You must not take it on yourself to choose a pitch everyone must check-in or you will be asked to move

Safety

Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
Firearms are not permitted.
Guests are advised to bring a good quality torch with them as parts of the site are unlit.
Open fires are prohibited.

Vehicles

Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

Visitors must leave the premises by 10:30 p.m.

High Sand Creek Campsite Terms and Booking Conditions

Booking Confirmation

Following your booking and confirmed deposit/balance payment you will receive a receipt confirming your payment. Deposits are non-refundable and may only be transferred at the park’s discretion. Please bring your booking receipt when checking in at reception. Any booking that has not had its balance paid by the due date will be cancelled with all monies already paid being forfeited

Conditions of Booking

We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made. High Sand Creek Campsite and its facilities are intended for family holidays. We are therefore sorry that we cannot accept any large parties of adults including stag and hen parties.

Children

Children remain the responsibility of their parents or guardians at all times. It is particularly important that you always know where your children are, and that you provide adequate supervision for them at all times.

Holiday Amendments

Changes to your holiday during your stay

We cannot accept responsibility or compensation for circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

Amendments to your booking

After you have paid your Deposit/Balance you may wish to change some elements of the Holiday, e.g. type of accommodation or duration. We will try to meet your request. It may be necessary to cancel your break due to illness, accident or change of circumstances. We cannot guarantee a full refund, however we will endeavour to come to an arrangement. Failure to arrive without satisfactory explanation or written cancellation will not be entitled to a transfer of stay.

Despite our best efforts, it is always possible that a holiday may be incorrectly priced. In such an event, we may contact you and give you the option to either:

Pay the correct price to retain your booking;

Cancel your booking and receive a full refund.

If we make any major alterations to your booking

We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you in writing as soon as possible

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

A. accept the alternative arrangements as notified to you

B. choose another available break from us at the advertised price

C. cancel your holiday with a full refund of any money you have paid

Rules and Regulations

The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the rules & regulations and abide by the rules therein. Not reading the rules is not an excuse for infringement. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking without refund. High Sand Creek Campsite reserves the right to ban individuals from future use of the park.

Liability

Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The pitch hirer will be responsible for and charged for any damage /loss caused by themselves or their visitors to the pitch or to any park facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. High Sand Creek Campsite or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.